Nottingham targets seven services in council reset

By demoduck.co.uk regional news desk | 8 June 2026

Seven council service areas and nine organisation-wide programmes now sit at the centre of Nottingham City Council’s latest improvement plan, setting out how the authority says it will move from stabilisation to better day-to-day delivery for residents.

The Continuous Service Improvement Plan focuses on service quality, financial sustainability and measurable outcomes after the departure earlier this year of Government-appointed Commissioners. Two Ministerial Envoys remain in place to provide expertise as the council continues its recovery work.

Seven service areas placed under sharper focus

The plan identifies seven priority service improvement areas, including adult social care, children’s social care, housing, customer services and waste. These are among the services most likely to shape residents’ direct experience of the council, from care support and housing help to bin collections and contact with council teams.

The council says the plan is designed to make services more consistent, efficient and evidence-led. That means using data, resident feedback and partnership work to decide where performance needs to improve, rather than treating the document as a one-off statement of intent.

The focus on adult social care comes as councils across England face closer public scrutiny over service quality, including in areas such as local care performance and access to specialist support.

Oversight continues after commissioners leave

The new framework follows Nottingham’s 2024 Improvement Plan, which concentrated on stabilising finances, strengthening governance and restoring confidence in the authority. The earlier phase came after a period of direct Government intervention.

Local Government Minister Alison McGovern has said the council is now on a stronger footing, according to the council’s statement. The move from Commissioners to Ministerial Envoys does not remove external attention altogether; it changes the form of oversight while the council remains expected to meet Best Value requirements.

That distinction matters for residents because the council is still being judged on whether it can deliver reliable services while keeping spending sustainable.

Investment promises sit beside savings discipline

Council Leader Councillor Neghat Khan said the plan marks the next stage of Nottingham’s improvement journey, with an ambition to become “one of the most improved councils in the country”.

She also pointed to a recently announced £7.6m investment programme covering key services, including free bulky waste collection, street cleaning, free holiday swimming for under-16s, and support for children, young people, families, local businesses and cultural organisations.

The plan does not, by itself, prove those services will improve quickly. Its test will be whether residents see shorter delays, clearer communication, cleaner streets, more reliable waste services and stronger support in care and housing.

Progress will be tracked through a live framework

Chief Executive Sajeeda Rose said the plan gives the council a “clear, evidence-based framework” for consistent and lasting improvements.

The council describes the CSIP as a live framework, with governance and performance monitoring arrangements intended to track progress and maintain accountability. That means the next meaningful evidence will be in delivery reports, service measures and whether residents’ feedback shows that council services are becoming easier to use and more dependable.

Source: Nottingham City Council

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This article is based on Nottingham City Council’s published statement about its Continuous Service Improvement Plan.

Checks

• Checked the stated number of priority service areas and cross-cutting programmes against t...
• Confirmed the plan follows the 2024 Improvement Plan and the departure of Commissioners ea...
• Separated council commitments from outcomes that still need to be demonstrated through fut...
• Included named public figures only where they appeared in the source material.

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Nottingham City Council

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Nottingham

Updated

2026-06-08 05:07

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Article contextPeople & topics3#7

Neghat KhanSajeeda RoseAlison McGovern

#Best Value#Continuous Service Improvement Plan#Council governance#Local government improvement#Ministerial Envoys#Nottingham City Council#Nottingham public services

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